Refund policy
RETURNS & REFUND POLICY
Your child's comfort is our priority. If Cremores AirKid Pillow isn't the right fit, we're here to make it right.
Return Window
You have 60 days from the date of delivery to initiate a return under our Comfort Guarantee. Any return requests made after this period will not be eligible for a refund.
Eligibility
To qualify for a return, your item must be:
- In its original packaging
- Accompanied by a receipt or proof of purchase
Partial refunds may be granted for items that are damaged or missing parts due to reasons not caused by Cremores.
How to Initiate a Return
Simply contact our support team at support@cremores.com and we'll guide you through the process. Once your return is confirmed, we'll provide you with the return address by email.
Refunds
Once we receive and inspect your return, we'll notify you by email of the outcome. If approved, your refund will be issued to your original payment method within a few business days.
Please note: shipping charges and applicable taxes are non-refundable.
Late or Missing Refunds
If you haven't received your refund yet, we recommend checking your bank account and contacting your card provider first, as processing times may vary. If you've done this and still haven't received it, reach out to us at support@cremores.com and we'll investigate immediately.
Cancellations
Need to cancel your order? Contact us immediately at support@cremores.com. We process orders quickly, so the sooner you reach out, the better chance we have of catching it in time.
Exchanges
We replace items only if they arrive defective or damaged, or if you need a different size for your child's age. To request an exchange, contact us at support@cremores.com with a photo of the issue.
Gift Returns
If your AirKid Pillow was marked as a gift at checkout and shipped directly to you, you'll receive a gift credit for the value of your return once we receive it.
If the order was shipped to the gift giver first, the refund will be returned to their original payment method.
Return Shipping
Return shipping costs are the responsibility of the customer and are non-refundable. For items valued over $30, we strongly recommend using a trackable shipping service or purchasing shipping insurance — we cannot guarantee receipt of untracked returns.
Items returned that are not eligible for a refund will be discarded or returned to you at your expense.
For any questions, our team is always happy to help.