Refund policy

We stand behind every Cremores detector. If it's not right for you, we'll make it right.

100-Day Money-Back Guarantee

You have 100 days from the date of delivery to request a return — no complicated forms, no runaround.

If more than 100 days have passed since delivery, we're unable to offer a refund or exchange.

Return Eligibility

To qualify for a return, your item must be:

  • In its original packaging
  • Accompanied by proof of purchase

Partial refunds may be granted for items that are damaged or missing parts for reasons not caused by Cremores.

How To Start A Return

Contact our support team and we'll guide you through every step: 📧 support@cremores.com

We'll provide the return address and instructions once your request is received.

Refunds

Once your return is received and inspected, we'll notify you by email with the approval status.

If approved, your refund will be issued to your original payment method within a few business days depending on your bank or card provider.

Please note: original shipping costs are non-refundable.

Late or Missing Refunds

If your refund hasn't appeared yet, we recommend checking with your bank or card provider first — processing times can vary.

Still need help? Contact us at support@cremores.com and we'll investigate right away.

Order Cancellations

Need to cancel? Contact us as soon as possible after placing your order.

Because orders are processed quickly, we cannot guarantee cancellations once your package has been prepared or shipped.

Damaged or Defective Items

If your Cremores detector arrives damaged or defective, contact us immediately with photos of the issue. We'll arrange a replacement or solution as fast as possible. 📧 support@cremores.com

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We strongly recommend using a tracked shipping service — Cremores cannot guarantee receipt of untracked return packages.

Thank you for trusting Cremores. We're committed to making sure every family gets the protection they deserve — and the support to back it up. 📧 support@cremores.com