Shipping policy
At Cremores, every order is packed and shipped with care — because what's inside matters.
Processing Time
Orders are processed within 1–2 business days. During peak periods, processing may take up to 3 business days. Once your order ships, you'll receive a confirmation email with your tracking number.
Estimated Delevery Times
|
Region |
Estimated Delivery |
|
North America |
5–12 Business Days |
|
Europe |
5–12 Business Days |
|
Oceania |
5–12 Business Days |
|
Rest of World |
10–15 Business Days |
Delivery timeframes are estimates only. Exact delivery dates cannot be guaranteed due to the nature of international shipping.
Order Tracking
Your tracking number will be emailed as soon as your order ships. Tracking updates may take 1–3 business days to appear after dispatch.
If your tracking isn't updating, reach out — we'll look into it right away. 📧 support@cremores.com
Shipping Delays
Occasional delays can happen. If your package appears delayed beyond the estimated window, contact us and we'll work quickly to resolve it.
Incorrect Address
Please double-check your shipping address before placing your order. If you spot a mistake, contact us immediately at support@cremores.com. Once an order has shipped, we're unable to reroute it.
Lost or Stolen Packages
Cremores is not responsible for packages marked as delivered by the carrier. If your package shows as delivered but can't be located, please contact the carrier directly with your tracking number.
Returns & Refunds
Every Cremores detector is backed by a 100-Day Money-Back Guarantee. If you're not satisfied, refer to our Returns & Refund Policy for full details.
Thank you for choosing Cremores. We're proud to help families breathe easier — one home at a time. 📧 support@cremores.com