Shipping policy
SHIPPING POLICY
At Cremores, every order is handled with the same care and attention we put into our products. We're committed to getting your AirKid Pillow to you quickly, safely, and with full transparency every step of the way.
Processing Time
Orders are typically dispatched within 1–2 business days (Monday - Friday, excluding holidays). During peak periods or high-demand launches, processing may take up to 5 business days. Rest assured — we're always working to get your order on its way as fast as possible.
Estimated Delivery Times
|
Region |
Estimated Delivery |
|
North America |
6–10 Business Days |
|
Europe |
6–12 Business Days |
|
Oceania |
6–12 Business Days |
|
Rest of World |
10–15 Business Days |
Delivery timeframes are estimates only. Exact delivery dates cannot be guaranteed due to the nature of international shipping.
Tracking Your Order
Once your order is dispatched, you'll receive a confirmation email with your personal tracking number. You can monitor your delivery anytime via our Order Tracking page.
Please allow 1–3 business days for tracking information to update after dispatch. If your tracking number isn't working or you haven't received it, don't hesitate to contact us at support@cremores.com — we'll sort it out right away.
Unexpected Delays
Occasionally, deliveries may take longer than expected due to international customs processing or factors outside our control. If your order seems delayed, please reach out to us and we'll do everything we can to resolve the situation promptly.
Split Shipments
If your order contains a bundle item that is pre-ordered or temporarily out of stock, we'll ship your available items immediately and follow up with the remaining items as soon as they're ready. You'll always be kept informed.
Incorrect Shipping Address
Please double-check your shipping address before completing your order. If you notice an error, contact us immediately at support@cremores.com — we'll do our best to update it before dispatch. Once an order has shipped, we're unable to redirect it.
Lost or Stolen Packages
Cremores is not liable for packages that are lost or stolen after a confirmed delivery. If your tracking shows your order as delivered but you haven't received it, please contact your local shipping carrier directly using the tracking number provided in your confirmation email.
Returns
Return shipping costs are the responsibility of the customer. Please refer to our Returns & Refund Policy for full details on how to initiate a return.
For any questions or concerns, our team is always here to help.